Refund and Return Policy of BaileCubano.com

Commitment to Transparency and Quality

At BaileCubano.com, we strive to provide high-quality courses and services. To ensure customer satisfaction, we offer free access to selected courses, allowing users to evaluate the quality of our content before making a purchase.

Immediate Activation of Services

All digital courses purchased on BaileCubano.com are activated instantly upon payment confirmation, granting immediate access to the content.

Due to this instant activation nature:

• No refunds will be issued once access to the course has been granted.
• The user agrees to this policy by completing the purchase on our platform.

Terms of Use for Limited and Lifetime Access

1. Annual Access:
   • Annual access to courses is provided for an uninterrupted period of 365 days from the time of purchase.
   • During this time, the user has unlimited access to the content, and no refunds will be issued under any circumstances.
2. Lifetime Access:
   • Users who purchase lifetime access will be guaranteed access to the courses for the entire operational lifespan of the BaileCubano.com platform, as long as it remains active.
   • We are committed to keeping the content available to our customers at all times, except in cases of force majeure.

Reservations for In-Person Events

1. By reserving a spot for an in-person event, the client acquires the right to attend the event.
2. Since event planning depends on participants’ confirmed attendance:
   • No refunds will be issued if the client cannot attend the event.
   • By making the purchase, the client accepts this policy and understands they are securing a spot, not a guarantee of participation in case of absence.

Purchase Errors

If the user makes an error in selecting or purchasing a course or event, no refunds will be offered as the content is clearly described, and access is immediate after purchase.

Use and Security of Credentials

1. User accounts are personal and non-transferable.
2. If we detect misuse of an account, such as sharing credentials to grant access to third parties:
   • The account will be immediately suspended without a refund.
   • BaileCubano.com reserves the right to monitor account activity to protect the content and ensure compliance with these policies.

Disclaimer of Liability

BaileCubano.com will not be responsible for:

1. Errors made by the user during purchase.
2. Technical failures on the client’s devices or connections that prevent access to the content.
3. Issues outside the platform that affect the use of courses or events.

Contact and Support

If you have questions or concerns regarding our policies, please contact us at:

• Email: contacto@bailecubano.com
• Customer Service Hours: Monday to Friday, 09:00 to 20:00 (Central European Time – CET).

Thank you for choosing BaileCubano.com.